Frequently Asked Questions
What counts as a conversation?
A conversation is a 30-minute interaction window. If a customer or employee chats with your bot within 30 minutes, it counts as one conversation, regardless of how many messages are exchanged.
What happens if I exceed my conversation limit?
Your bot will pause until the next billing cycle. You can upgrade your plan or purchase additional conversation packs to continue service immediately.
Can I cancel anytime?
Yes! You can cancel your subscription at any time. Your service will continue until the end of your current billing period.
Do you offer a free trial?
Yes! All new accounts get a 14-day free trial with 100 conversations to test the platform.
Can I upgrade or downgrade my plan?
Absolutely! You can change your plan at any time from your billing dashboard. Upgrades take effect immediately, while downgrades apply at the next billing cycle.